customer service

here are some frequently asked questions that we thought we'd share with you:

who are you people?

we are an honest-to-goodness e-boutique that also happens to be a fully licensed business in the City and State of New York since 2006. Besides that, our president is a mom of 2 small children.

For 10 years before getting into the retail business, chase's treasures was an exclusive trading assistant business, focused entirely on selling high-end, luxury and designer goods on all of the major internet trading sites. This experience has led not only to our knowledge of high-end, quality design and detail - even in babywear and goods -- but also to our understanding of what consumers are looking for in goods, gifts and apparel.

where did the name chase's treasures come from?

owner Jessica Pickholz named the business after her first daughter, Samantha Chase. while pregnant, Jessica spent some time on bedrest where she searched books, catalogs and the internet for all of the really cool things she wanted with which to outfit the nursery. you'd think was an easy task, but a person can probably go blind looking at the same, character-inspired infant bedding and such online. "every time I had a really good find," says Jessica, "I felt like I'd come across treasure."

how long does it take to get my order?

well, this depends on what you order and if it's personalized. the average time it takes to process and ship orders for most of the personalized items is 1-2 weeks. We do everything we can to get your item to you as soon as possible. If there are any delays for any reason, we will send you and email letting you know.

do you ship internationally?

you bet we do. we have visitors to our store from all corners of the earth on a daily basis. it just wouldn't be fair letting them look but not buy...